I have never received a notification or a courtesy call from Forever 21.
The money has been taken from my account right away.
The company had annual revenue in 2015 of .4 billion.
Tagged as: forever 21 corporate address, forever 21 corporate headquarters, forever 21 corporate office, forever 21 corporate office email address, forever 21 corporate office fax, forever 21 corporate office phone number, forever 21 customer complaint desk, forever 21 customer complaints, forever 21 headquarters, forever 21 main office I have been a very good customer for years here.
I believe the job of the manager to manage his employees and customers questions, issues and concerns.
He sounded like I was wasting his time and he definitely wasn’t interested in helping me to resolve the issue created by Forever 21 in the first place. I guess you get what you pay for…poor quality…poor customers service if any…
low prices, but not all the time…just on sale pieces!!!
I called 10/30/17 for a package not received, to hear that they had a “shipping problem” and they my order will need to be canceled.
The s**t sucks and its like hitting the wall every single time. I spoke with Gholdwin, a manager, I explained fully what had happened to my daughter and her gift cards, she asked me to visit the store but told me she wasn’t sure what the outcome would be. She was pleasant and remembered my situation and tried to assist me by getting her store manager Ray to help me. Ray was accommodating at first, he said that it could take awhile as he would have to call corporate.
I went online and noticed some items on sale and thought great like me put them in a cart before their gone. I gave him a receipt for one of the gift cards as it was a gift to my daughter for Christmas from my sister that resides in NY.
They have been dodging my questions about it with excuses of “issues with payroll” for at least 3 and a half weeks now, and it is completely unacceptable.
Their practices have always been questionable, from how their product is made (and where) to their treatment of employees and guests.